FAQ

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Frequently Asked Questions

What happens after the Contact Form on website is filled in and submitted ?
On receiving the contact form , our Homeshine representative would call you to reconfirm the details furnished and clarify any other issue or requirement that you may have specified .
Subsequently , HOMESHINE would submit a free no obligatory quote to you based on details received on the contact form. On acceptance of Quotation, Homeshine will coordinate with you or your local contact for a free joint assessment visit to your property . Necessary gate pass arrangements have to be made by you to allow our access to your property. This would enable you to know Homeshine better before we begin to execute the cleaning contract.

What happens after the Inspection visit ?
After the joint assessment visit, once you sign up the cleaning contract of your choice and make the payment to our bank Account, we will send you our bi monthly cleaning schedule for your property and make all necessary coordination with your local contact to collect (drop off )the keys, as applicable .

What happens if I do not keep the keys with Homeshine Services ?
In case you have opted for the bi monthly drop off and pick up of keys (at additional cost) , we will follow the schedule around each cleaning date sent to you. In case you wish to change any of the key handling dates , you need to inform us three days in advance. If on the designated date /time of key collection or drop off , no one is available to hand over/collect the same , the cost of the visit shall be charged nevertheless .

What are your cleaning charges ?
The charges published on the site will be the basis of quotation. However from our experience , certain houses which have remain locked and not maintained for too long , may require additional cleaning hours as a one time effort .. Accordingly, the same shall be quoted after discussion with the client following the assessment visit

What happens if any damage / breakage / theft is observed on the property ?
Homeshine will not be responsible for any theft or loss of valuables (jewellery , cash etc.) from the property and strongly recommend to keep all valuables under lock . Although our cleaners are highly trained and fully trusted we suggest that all decorative items , crockery , exhibits and antique pieces be confined within wall units or cabinets. In case special cleaning services like dusting , internal cleaning of wall units, etc. are required , the matter will be discussed with customer separately to get a full understanding of the content and extent of breakables that Homeshine is expected to handle.

What happens if any major maintenance issue is observed in the property ?
After every cleaning we would send you our standard feedback form. If any maintenance issue is observed, Homeshine will inform you with a visual image of the problem seen. In case, you want us to repair or fix it , we can send you an online quotation for approval. However , if you engage your own contractor, Homeshine will not be responsible for any issues arising out of an external contractor who visits your property, as permitted by you.

Can we avail optional services without signing up for a regular cleaning contract ?
No. We offer the optional services at a nominal cost ONLY for our regular registered customers as an added Hospitality benefit of Homeshine package. These services being highly customised, they are offered on a case by case , need basis to customers with whom we have a relationship and are familiar with their properties.

Can I terminate the contract mid way ?
We do not allow termination of contract mid way . In case , you are not sure of a 1 year contract , we have a 6 month contract option as well.